Reading and Learning

Customer Care Alliance conducts independent national surveys to explore the emerging needs and expectations of customers.

Since 2003, Customer Care Alliance has conducted surveys with more than 30,000 customers in the United States and the UK. Such surveys have included the National Customer Rage survey and a host of surveys about customer experiences with customer care practices in the marketplace.

To learn more about the results of these surveys or to obtain a copy of the results, please call 703-823-9530 or e-mail the Alliance at